Shipping cost and delivery times*
Information on payment options, shipping costs and delivery
In light of the pandemic, we would like to update you potential impacts of the virus. Due to the current rise in parcel volumes and more stringent COVID safety measures, the delivery of shipments may be subject to delays in certain cases. We ask for your understanding in such instances. No delivery in countries where there is war, insurrection and unrest.
Terms of shipping and payment
Shipping conditions, delivery times and payment instructions of CoolDown.shop
Delivery takes place in the Netherlands with Post.nl up to 10 KG Euro 4.95, see table.
Delivery takes place in the Germany with DHL Euro 5,00
Other countries by weight see tabel below shopment DHL Premium
With a shipping weight over 20 kg a second package will be made. The remaining shipping costs are calculated based on the weight of the left over kg.
Delivery deadlines
Except as provided in the item description of any other period, the delivery of the goods in the Netherlands takes place within 1-2 days, for international deliveries see table after order confirmation. Note that on Sundays and public holidays, no notification is made. In case you order more products the delivery of all products takes place with the article with the longest delivery time.
Information on the calculation of the delivery date: The deadline for the delivery begins with payment in advance on the day after issuing the payment order to the referring bank or other payment on the day after conclusion of the contract and ends with the expiration of the last day of the deadline. If the last day of the period falls on a Saturday, Sunday or a general public holiday recognised at the place of delivery, the next working day shall be replaced by such day.
For pick up we will notify you by e-mail about the fact of the goods are ready and the pick up options. In this case, no shipping costs will be calculated.
Payment instructions:
Herewith the payment options offered by payment services in certain countries, offered by CoolDown Shop:
- iDeal for Netherlands and Belgium
- PayPal for all european countries + Norway + Switzerland + Liechtenstein
- Apple Pay for all european countries but not for all products
- Bancontact for Belgium
- Belfius for Belgium
- KBC/CBC for Belgium
- Giropay for Germany
- EPS for Austria
- Przelewy24 for Poland
- Sofort Banking for Belgium, Germany, Italy, Netherlands, Austria, Poland, Switzerland, Spain and UK
- Payment on pickup is possible for all of Europe
- Bank transfer for all residents of countries in the table below
- Cash on delivery for all countries if and for only with the delivery address is in the Netherlands, 75 Euro plus shipment costs, 7 days extra delivery time
Extra info for pickup, Kranenburg is located approximately in the middle of 150 km from Amsterdam and 150 km from Cologne, if you want to pick up your order then they are welcome to make an appointment with us. For only with appointment, welcome to contact us.
Delivery outside Netherland and Germany, see table:
Cost of shipping will be calculated based on the weight of the package.
All EU citizens can order as long as they choose a delivery address in countries we deliver to, see table. Conditions such as product prices and payment and shipping options are the same for all EU citizens, conditions are linked to the delivery address. See the table for your shipping costs and delivery times.
Except as provided in the item description of the product of any other period, the delivery time and prices are:
| Zone 1 + delivery days 1-2 days | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| Netherland Postnl 1-2 | €2,00 | €4,95 | €4,95 | €6,95 | €6,95 |
| Zone 2 Country and delivery days | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| Belgium. DPD 1-4 | €4,50 | €7,95 | €7,95 | €7,95 | €7,95 |
| Zone 3 Country and delivery days | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| AT Austria DPD, DHL Premium 2-5 | €4,50 | €9,95 | €12,95 | €25,- | €35,- |
| Zone 4 Country and delivery days DHL Premium | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| AD Andorra 3-7 BG Bulgaria 5-10 HR Croatia 5-8 CY Cyprus 12-26 CZ Czech Republic 3-7 DK Denmark 2-5 EE Estonia 5-10 FI Finland 6-10 excl. Åland FR France 3-5 excl. Frans-Guyana, Frans-Polynesië GR Greece 7-9 excl. Berg Athos HU Hungary 4-7 IE Ireland 3-7 IT Italy 3-7 excl. Livigno, San Marino, Vaticaanstad, Campiono d'Italia LV Latvia 3-9 LT Lithuania 4-9 PL Polen 2-5 PT Portugal 3-8 RO Romania 6-10 SK Slovakia 3-7 SI Slovenia 3-7 ES Spain 5-8excl.Canarische eilanden, excl. El Hierro, Fuerteventura, Gran Canaria, La Gomera, La Palma, Lanzerote, Tenerife SE Sweden 3-7 VA Vatikan City 7-14 | €4,50 | €13,95 | €20,- | €25,- | €35,- |
| Zone 5 Country and delivery days DHL Premium | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| AL Albania 6-9 BY Belarus 4-14 BA Bosnia and Herzegovina 5-9 FO Faroe Islands 5-9 GB UK Great Britain 3-9 excl. Gibraltrar, excl. Sark,Kanaaleilanden, Alderny, Guernsey, Herm, Jersey, Jethou NO Noorwegen 4-7 GL Greenland 5-9 IS Iceland 4-10 LI Liechtenstein 4-7 MD Moldova 5-9 MC Monaco 3-7 ME Montenegro 4-9 MK North Macedonia 5-9 NO Norway 4-7 CH Schwitzerland 4-7 RS Serbia 7-14 UA Ukraine 8-14 | €4,50 | €25,- | €27,50 | €35,- | €45,- |
| Zone 6 Country and delivery days DHL Premium | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| IL Israel 12-27 MA Morocco 6-14 RU Russian Federation 5-15 TR Turkey 7-14 | €4,50 | €35,- | €50,- | €60,- | €90,- |
| Zone 7 Country and delivery days DHL Premium | Postal mail | Package - 2 Kg | Package 2 - 5 Kg | Package 5 - 10 Kg | Package 10 - 20 Kg |
| AW Aruba 6-14 AU Australia 9-40 JP Japan 5-14 NZ New Zealand 8-30 | €4,50 | €55,- | €75,- | €120,- | €190,- |
In the case of shipping to non-EU countries, additional taxes or charges (eg customs duties) which are not paid or charged by us are paid by you directly to the responsible customs authorities, Or tax authorities. Please contact these authorities for details.
We do not ship to all countries and not to all islands. It is possible, for example, if you live in Europe to order in our Webshop. The delivery address determines which shipping and payment options are available. The same conditions applies to everyone within the EU.
For example you live in Gran Canaria you can order from us just like inhabitants of Spain. The same conditions apply, delivery and delivery address in Spain on the mainland and equal costs.
All EU citizens can order if one chooses a delivery address to which we deliver, see table. If the system does not work properly, please contact us.
The conditions such as product prices and payment options are the same for all European citizens. See the table for your shipping costs and delivery times.
If you choose a delivery address / payment option which is not offered in our table, you have to organise a delivery address as in the table, or you contact us for making a appointment to pick up the order in Kranenburg Germany. And you can of course organise the delivery yourself.
The payment options remain dependent on the service you have chosen and used to which you yourself are affiliated. If your Bank does not support Ideal, this option is not possible at your bank. The allocation of payment and shipping options is done in our shops, on delivery and delivery address allocation.
In case you have any questions you will find our contact details under imprint.